Coming Soon

shop now
Login

Cart

Your cart is empty

Terms & Condition

Return & Exchange Policy

At Drappy, we want you to shop with confidence. If you receive an item that is not right for you, we offer an exchange facility under the terms below.

1. General Policy

  • All purchases made from Drappy are non-refundable.

  • We offer exchange within 14 days of delivery.

  • Exchange requests will only be accepted if:

    • The item is unused

    • The item is unwashed

    • The item is not damaged

    • All original tags are attached

    • The item is returned in its original packaging

    • The invoice/order confirmation is provided

2. Exchange Eligibility

You may request an exchange for:

  • Size change, subject to stock availability

  • Exchange for another item, subject to stock availability and price difference adjustment

If the new item is higher in price, the customer will pay the difference. If it is lower in price, the difference may be adjusted as store credit.

3. Items Not Eligible for Exchange

The following items are not eligible for exchange:

  • Items bought during sale, discount, or promotional periods

    • Only size exchange may be allowed, subject to availability

  • Undergarments

  • Accessories

  • Jewelry

  • Any item marked as non-exchangeable on the product page

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact Drappy customer support within 3 days of delivery with:

  • Your order number

  • Clear pictures of the item

  • A short explanation of the issue

After verification, Drappy may offer:

  • A replacement

  • An exchange

  • Store credit

  • Or a refund only in exceptional cases where replacement is not possible

5. Sale Items

  • Products purchased on sale or promotion are generally not eligible for exchange

  • If allowed, only size exchange may be possible, depending on stock availability

  • Any exchange will be processed at the current selling price

6. Color and Product Variation

  • Actual product color may vary slightly due to lighting, photography, or screen display settings

  • Minor color differences are not considered a defect and will not qualify as a valid reason for exchange

7. Courier Charges

  • For regular exchanges, the return courier cost will be paid by the customer

  • For damaged, defective, or wrong items confirmed by our team, Drappy may cover the courier charges or arrange a return pickup where applicable

8. Processing Time

  • Once the returned item is received and inspected, exchange requests may take 7 to 21 working days to process, depending on stock availability and location

9. Important Conditions

  • Items found to be used, washed, altered, or damaged by the customer will not be accepted

  • Drappy reserves the right to decline exchange requests that do not meet the above conditions

  • If the requested exchange item is out of stock, store credit may be issued instead

10. How to Request an Exchange

To request an exchange, please contact our customer support team with your:

  • Full name

  • Order number

  • Contact number

  • Reason for exchange

  • Item pictures (if the item is damaged or incorrect)

You can reach us through:

Free delivery worldwide

Short content about your store

Satisfied or refunded

Short content about your store

Top-notch support

Short content about your store

Secure payments

Short content about your store