Terms & Conditions

Last updated: October 14, 2026

Welcome to drappy.pk. This website is operated by Drappy Stores PK. By visiting this website, creating an account or placing an order, you agree to these Terms & Conditions. Please read them carefully. If you do not agree, please do not use this website.

We may update these terms from time to time without prior notice. The version published on this page at the time of your order applies to that order.

1. Introduction

The content of this website is for your general information and use. This website allows you to browse, select and purchase clothing, footwear and related products for men and women. Our Products are sold for personal use only.

2. Orders

Placing an order is an offer to buy. It becomes a confirmed sale only when we confirm it.
We may contact you by phone, WhatsApp, SMS or email to verify your order, particularly for Cash on Delivery (COD) orders. If we cannot reach you or cannot verify your details, we may cancel the order.
We reserve the right to refuse or cancel any order, including orders that appear fraudulent, abusive or placed in bulk or for resale.
Please make sure your name, address and phone number are correct. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.

4. Order Cancellation and Changes

You may cancel or change an order only before it is dispatched. To request a cancellation or change, contact our customer support as soon as possible. Once an order has been dispatched, it can no longer be cancelled or changed.

5. Pricing, Errors and Availability

All prices are listed in Pakistani Rupees (PKR).
We try to keep all information on this website accurate. If a Product is listed at an incorrect price, or with incorrect information or availability because of a typographical or system error, we have the right to refuse or cancel any order for that Product, whether or not the order has been confirmed.
If we cancel an order for a pricing error or because an item is out of stock, any amount you have already paid will be returned to you.
We may change prices, Products and website information at any time without notice.

6. Payment

We currently accept the following payment methods:

Cash on Delivery (COD)
Debit and credit card payment (Visa, Mastercard, American Express)
Bank transfer, arranged through our customer support

Orders paid by bank transfer will be processed only after the payment has been received and verified. We do not store your full card details on our servers. Card payments are processed through secure third-party payment providers.

7. Delivery and Shipping

We deliver within Pakistan only. We do not currently ship internationally.
Orders are delivered within 3–5 working days from order confirmation. Delivery times may be longer during sales, public holidays or because of events beyond our control.
Orders are delivered through our courier partners, TCS and Postex.
Delivery is currently free over PKR 4990. We reserve the right to introduce delivery charges or change free-delivery conditions in the future. The delivery charge, if any, will be shown at checkout before you pay.
If delivery fails because you are unavailable, your details are incorrect, or you refuse to accept a COD order without a valid reason, we may charge delivery costs on your future orders, refuse future COD orders from you, or both.

8. Exchange Policy

We offer exchanges, not refunds.

You may request an exchange within 14 days of receiving your order.
Items must be unworn and unwashed, with all tags attached, and returned in their original packaging.
No refunds are given for returned or exchanged items. Exchanges are subject to stock availability.
To request an exchange, contact our customer support and follow the instructions given.

9. Damaged or Wrong Items

If you receive a damaged, defective or wrong item, please contact our customer support representative (CSR) within 14 days of receiving your order. You must provide a clear photo or video as proof of the problem. After we verify the issue, we will arrange an exchange under our 14-day exchange policy.

10. Sale Items and Discounts

Sale prices apply to the collections and products listed as on sale.
Discount codes and promotional offers cannot be combined with each other.
Offers are valid while stock lasts and may be changed or withdrawn at any time without notice.
Sale items are covered by the same exchange policy as regular-priced items.

11. Customer Reviews and Content

You may submit reviews, ratings, photos or other content to this website or tag us on social media. By doing so, you confirm that the content is yours and grant Drappy a free, non-exclusive, worldwide right to use, display, reproduce and share it on our website, social media and marketing materials. You must not submit content that is unlawful, offensive, misleading or that infringes anyone else's rights.

12. Privacy and Customer Protection

Your personal information is confidential. We collect your name, address, phone number, email address and payment details only to process your order, deliver your products and communicate with you about your order. We do not sell, rent or trade your personal information. We share it only with service providers needed to complete your order (such as couriers and payment processors) or when required by law or government authorities.

13. Limitation of Liability

To the fullest extent permitted by law, Drappy is not liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of our Products, including delays caused by couriers, natural events, strikes, technical failures or other events beyond our reasonable control. Our total liability for any order will not exceed the price you paid for the Products in that order. Nothing in these terms limits any rights you have under applicable consumer protection laws in Pakistan.