Shipping Policy

At Drappy, we are committed to delivering your order safely, accurately, and on time across Pakistan. Please read our shipping policy carefully before placing your order.

1. Shipping Coverage

We currently deliver nationwide across Pakistan.

International shipping is not available at this time.

2. Order Processing

All orders are processed after order confirmation.
Orders placed from Monday to Saturday are processed within 1 to 2 working days.
Orders placed on Sunday or public holidays will be processed on the next working day.
During sales, promotions, or high order volume, processing may take longer.
Orders are dispatched only after successful verification, where required.

3. Delivery Time

Standard delivery time is 3 to 7 working days after confirmation.
Delivery may vary based on city, area, and courier availability.
Remote areas may experience longer delivery times.
Delays may occur during sales, holidays, or peak periods.
All timelines are estimates and may be affected by weather, courier delays, or unforeseen issues.

4. Shipping Charges

Shipping charges (if applicable) are shown at checkout.
Free shipping offers apply as per their terms.
Shipping promotions may be changed or withdrawn without prior notice.

5. Cash on Delivery (COD) & Prepaid Orders

We offer Cash on Delivery (COD) and online payments (where available).
COD orders may require verification via call, SMS, or WhatsApp.
Unverified COD orders may be cancelled.
Prepaid orders are processed after payment verification.
Orders may be delayed/cancelled due to payment failure, fraud checks, or bank issues.

6. Shipping Address & Contact Details

Customers must provide accurate and complete details.
Drappy is not responsible for delays due to incorrect information.
Address changes may not be possible after processing.
Contact support immediately for changes before dispatch.

7. Delivery Attempts & Failed Deliveries

Please remain available on your phone for delivery coordination.
Failed delivery may occur due to no response or incorrect details.
Re-dispatch may involve additional shipping charges.
Repeated failures may lead to COD restrictions.

8. Order Tracking

Tracking ID is shared via Email, SMS, or WhatsApp.
Tracking activates after courier handover.
Check spam/junk folders if not received.
Contact support if tracking is delayed.

9. Courier Partners

We use trusted third-party courier services based on location and availability.

10. Multiple Parcels

Orders may be shipped in multiple parcels.
If items arrive separately, please allow time for remaining deliveries.

11. Order Cancellation or Modification

Allowed only before processing.
Not possible after dispatch.
Orders may be cancelled due to:

Stock unavailability
Pricing errors
Payment issues
Fraud/suspicious activity
Verification failure
Non-serviceable areas

Refunds for prepaid orders will follow return/payment policies.

12. Delivery Delays

Possible due to:

Courier issues
Weather conditions
Public holidays
Strikes
Remote locations
Verification delays

Drappy is not liable for compensation due to delays.

13. Customer Support

Email: info@drappy.com

WhatsApp / Phone: +92 336 8889845

Business Hours: Monday to Saturday, 9:00 AM to 7:00 PM

14. Final Note

By placing an order, you agree to this Shipping Policy.

We aim to provide a clear, fair, and reliable shipping experience.