Privacy Policy
Thank you for visiting Drappy Stores PK (drappy.pk). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and, under certain conditions, share your information. By visiting or shopping on our website, you accept the practices described here.
Data That We Collect
When you create an account, place an order, subscribe to our newsletter, leave a review, or contact our customer support team, we may collect personal information such as:
• Your name, email address, and phone number
• Your shipping and billing address
• Your order details and purchase history
• Your account login details
• Any messages or inquiries you send us
We also collect certain technical information automatically, such as your IP address, browser type, device details, and the pages you view on our website. This helps us understand how visitors use our store and make it better.
Your payment details are handled securely by our payment partners. We do not store your full card information on our servers. If you choose Cash on Delivery or Bank Transfer, we only collect the details needed to confirm and process your order.
How Do We Use Your Data?
We use your information to deliver the service you expect from us. This includes:
• Processing, confirming, and delivering your orders
• Managing exchanges and returns
• Responding to your questions and supporting you when you need help
• Sending order updates and delivery notifications
• Keeping our website secure and preventing fraud
• Improving our website, collections, and shopping experience
With your consent, we may also send you new arrival alerts, offers, and updates via email, WhatsApp, or SMS. You can opt out at any time by using the unsubscribe link in our emails, by replying to stop receiving messages, or by contacting us at info@drappy.com.
We keep your data only for as long as it is needed to provide our services or as required by law. After that, it is deleted.
Do We Share Your Information With Third Parties?
We do not sell your personal information. We share it only with trusted partners who help us run our business, and only as much as they need to do their job:
• Shopify, which powers our store, checkout, order management, and email communications
• Payment providers, who process card payments securely
• Delivery partners, currently Postex and TCS, who receive your name, address, and phone number to deliver your order
• Legal authorities, if we are required to do so by law or a valid legal request
All of these partners are bound to keep your information confidential and to use it only for the services they provide on our behalf.
Your Account Protection
When you create an account on our website, you will be asked to choose a password. You are responsible for keeping your login details confidential and for all activity that takes place under your account. If you suspect any unauthorized use, please contact us right away.
Drappy Stores PK reserves the right to refuse service, suspend or terminate accounts, remove or edit content, or cancel orders at its discretion, particularly in cases of suspected fraud or misuse.
Your Choices and Rights
You have the right to:
• Request access to the personal data we hold about you
• Ask us to correct any information that is inaccurate, incomplete, or outdated
• Ask us to delete your personal data, where we are not required by law to keep it
• Ask us to stop using your data for marketing at any time
To make a request, email us at info@drappy.com and we will be happy to help.
Product and Pricing Information
We do our best to keep the information on our website accurate. However, product details, prices, or availability may occasionally be inaccurate or out of date. If an order is placed for an item that was listed at an incorrect price due to a genuine error, we reserve the right to cancel or correct the order, and we will inform you promptly.
General
We may update this Privacy Policy from time to time as our business and technology change. Any changes will take effect as soon as they are posted on this page, so we encourage you to review it periodically.