Return and Exchange Policy

At Drappy, we want you to love what you wear. If something isn't right, we'll make it easy to put it right. Please read the answers below to understand how returns and exchanges work.

Can I exchange my order?

Yes. You can exchange an item for a different size or a different product within [14 days] of receiving your order.

What condition must the item be in?

The item must be unworn, unwashed, and unaltered, with all original tags and packaging intact. Items that show signs of wear, washing, or damage cannot be exchanged.

How do I request an exchange?

Message us on WhatsApp at +92 336 8889845 or email info@drappy.com with your order number and the item you'd like instead. Our team is available from 10:00 AM to 7:00 PM (Monday to Friday) and will guide you through the next steps.

What if I receive a damaged or wrong item?

Please contact us within [48 hours] of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement.

Who pays for delivery on an exchange?

Delivery charges for exchanges are paid by the Drappy.

Can I exchange sale items?

Items purchased during sales or promotions, including "The Last Fold," are eligible for exchange against the same item in another size only, and are not eligible for refund.

How long does an exchange take?

Once we receive and inspect your item, your exchange will be processed and dispatched within [3 to 5] working days. Delivery then follows our standard shipping timelines.